Refund policy

Returns & Exchanges Policy

Sterling Fairway, LLC

Return Window

Sterling Fairway accepts returns within 30 days of the delivery date. To be eligible, all items must be returned in their original condition — unworn, unwashed, and unaltered — with all original tags attached and in original packaging. A valid receipt or proof of purchase is required for all returns.

How to Initiate a Return

To begin the return process, please contact our customer service team at support@sterlingfairway.com prior to sending any items back. We do not accept unsolicited returns. Once your return request is reviewed and approved, you will receive detailed instructions along with a return shipping label where applicable.

Return Shipping Costs

  • Defective, damaged, or incorrect items: Sterling Fairway will provide a prepaid return shipping label at no cost to you.
  • Sizing, fit, or change-of-mind returns: Return shipping costs will be deducted from your refund.

Damages & Incorrect Orders

Please inspect your order carefully upon receipt. If your item arrives defective, damaged, or incorrect, contact us immediately at support@sterlingfairway.com so we may assess the situation and provide a resolution as promptly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of wear, washing, or alteration
  • Items with missing, removed, or damaged tags
  • Sale or discounted merchandise
  • Gift cards

Exchanges

We are happy to facilitate direct exchanges for sizing when inventory allows. To request an exchange, please contact us at support@sterlingfairway.com with your order details and preferred replacement size.

European Union — 14-Day Cooling-Off Period

For orders shipped to the European Union, customers retain the statutory right to cancel or return their order within 14 days of receipt, for any reason and without obligation to provide justification. All standard return conditions apply: items must be unworn, unwashed, with original tags, and in original packaging, accompanied by proof of purchase.

Refund Processing

Upon receipt of your return, our team will inspect the item and notify you of the approval status via email. Approved refunds will be issued to your original payment method within 10 business days of inspection. Please note that your financial institution may require additional processing time before the credit appears on your statement.

Sterling Fairway reserves the right to decline returns that do not satisfy the conditions outlined above. In such cases, the item will be returned to the customer.

If more than 15 business days have elapsed since your refund was approved and you have not received your credit, please reach out to us at support@sterlingfairway.com 

For all return and exchange inquiries, our team is available at support@sterlingfairway.com